How to Order
Order online with complete confidence.
We have partnered with PayPal Merchant Services, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.
The PayPal Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
We accept the following forms of payment online:
Wire Transfer, Paypal
Government and Educational Purchase Orders
Please be sure to provide your exact billing address and telephone number -- the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
Unless otherwise indicated, all shipments come from our Customer Resource Operations Center in Austin, Texas.
We also accept credit cards via phone and fax.
Simply place an online order, select the Check / Wire Transfer option, then Phone or FAX us with:
Please be sure to provide your exact billing address and telephone number during checkout-- the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
We accept personal checks, company checks, cash, and the occasional Franklin's Barbecue brisket.
Simply place an online order, select the Check / Wire Transfer option, then mail your payment with a printed copy of your order confirmation page to:
Please write your order number on the check.
For personal and company checks, we will process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. (However we will process and ship sooner if the funds clear faster.)
Netgate accepts all Government and Educational Purchase Orders.
At any time if you would prefer to speak with a customer service representative, please email us at email@example.com and call us at +1 512 646 4100